SASSA, the South African Social Security Agency, has been using social media platforms like Twitter to disseminate information about the COVID-19 Relief of Distress grant. The R350 grant was introduced in May 2020 to support unemployed South Africans who were affected by the pandemic.

• SASSA's Twitter page provides up-to-date information about the grant application process, payment dates, and any changes to the eligibility criteria. The agency has used Twitter to encourage eligible individuals to apply for the grant online or via WhatsApp to minimize the need for physical interactions and reduce the risk of COVID-19 transmission.
• The Twitter page also provides a platform for people to ask questions about the grant application process and get clarification on any issues they may have. SASSA's social media team is active in responding to inquiries and providing assistance where necessary.
• SASSA has also used Twitter to address issues related to fraudulent activities surrounding the grant. The agency has warned applicants to be cautious of individuals or companies that charge a fee to assist with the application process. SASSA has reiterated that the grant application process is free and that applicants should not pay anyone to assist them with the application.
• Additionally, SASSA has used Twitter to share success stories of individuals who have received the R350 grant and how it has helped them during the pandemic. These stories provide a sense of hope and encouragement to other applicants who may be struggling financially.
• Twitter has been an effective tool for SASSA to reach a large audience quickly and efficiently. The platform has enabled the agency to disseminate information in real-time, provide assistance to applicants, and address issues related to the grant. SASSA's social media team has been instrumental in using the platform effectively to promote the grant and provide support to South Africans during these challenging times.
• In summary, SASSA's Twitter page has been a valuable resource for individuals seeking information about the R350 grant. It has provided a platform for SASSA to communicate important updates, address concerns, and provide support to applicants. Twitter has proven to be an effective tool for SASSA to connect with a large audience and provide much-needed assistance during the pandemic.