Appointment/Registration Clerk

By | February 6, 2023

Appointment/Registration Clerk

Appointment/Registration Clerk

Primary Location Honolulu, Hawaii
Job Number 1142513
Date posted 01/27/2023


Under direct supervision, performs a variety of clerical and patient attending duties; ensures optimum service and attention to patients/customers.
Significant Duties:
  • Service patients, members, and visitors; acknowledges them in a prompt, courteous, and professional manner.
  • Operates current office equipment & other cash-related equipment; assures all equipment in cashiering area is operating in an acceptable manner; assesses the status of equipment malfunctions; resolves when appropriate; reports any unresolved problems appropriately and notifies lead or supervisor.
  • Serves as a clerical resource and contact person to staff as appropriate; collaborates with the team to ascertain and coordinate the team and individual concerns and issues; collaborates and assists with team, leadership, and other committees as appropriate to design, plan, coordinate, and implement process improvements; identifies and resolves issues around improvement as appropriate; recommends ideas and suggestions to improve the operation of the area.
  • Receives incoming and intra-office calls; ascertains need; directs to proper individual or location; takes messages; provides limited non-confidential information; maintains contact with other facilities and support departments. resolves basic problems; assists with difficult problems when necessary; refers to lead/supervisor after all appropriate alternatives are exhausted; notifies supervisor of process problems/issues that need attention; assists with patient complaints; collaborates with lead/supervisor to develop operational strategies.
  • Performs a variety of duties pertaining to patient appointments; ascertains patient’s need for routine appointments and schedules appointments according to need or under the direction of medical staff; refers to medical staff as appropriate; completes appointment process; enters/updates pertinent patient appointment and registration data in computer; verifies patients’ insurance eligibility; captures appropriate guarantor and coverage information as appropriate; provides accurate information to enable accurate collections of funds; notifies members of rescheduled or canceled appointments; compiles data and information for special and routine reports, studies and statistics as requested.
  • Ensures departmental and organizational quality-of-service standards are upheld; collaborates with the lead or supervisor to identify any obstacles that might be standing in the way of standards upholding. Requests or requisitions materials or supplies; ensures adequate inventory; confirms that all office equipment in the area is operating satisfactorily; reports malfunctions to the appropriate party; follow the proper procedure for repair within the scope of authority; implements corrective measures, enhancements, or modifications as directed.


Read also employees expected conduct for this job


Basic Qualifications of :
  • One (1) year of customer service/sales, public relations or related experience.
  • A high school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
License, Certification, Registration
  • N/A
Additional Requirements:
  • Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, detail-oriented, problem solving, adaptability, teamwork, conflict resolution, systems thinking, prioritization & multi-tasking.
  • Talking to co-workers, customers, outside vendors, and on the telephone.
  • Reading, writing, speaking, and understanding English.
  • Training/giving and receiving instructions. Appointment/Registration Clerk
  • Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.
Preferred Qualifications:
  • Appointment registration and scheduling experience. Demonstrated knowledge of healthcare and insurance benefits.
  • Post-high school coursework – medical terminology.
  • Demonstrated knowledge of and skill in any one of word processing, spreadsheet, or database PC applications.
Primary Location: Hawaii, Honolulu, Mapunapuna Medical Offices
Scheduled Weekly Hours: 40
Shift: Variable
Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 12:01 AM
Working Hours End: 11:59 PM
Job Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group/Union Affiliation: HL5|UNITE HERE|Local 5
Job Level: Entry Level
Specialty: Support Services
Department: Mapunapuna Medical Offices – Appt-Supprt Svcs Clinic – 1208
Travel: Yes, 50 % of the Time

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