check-in, check-out, and reception (where applicable)
Greet and assist newly arrived patients
Observe the proper patient check-in/registration policies and procedures.
Verify and/or update all demographic data, such as preferred language and personal physician.
working understanding of the various forms of health plan coverage, such as traditional, deductible, etc.
Use the check-in systems or manual visit records when the systems are down to check patients in while adhering to the policies and procedures for check-in.
Using the benefit display, determine the patient’s membership and benefits.
Create accounts as needed, such as (but not limited to) confidential, workers compensation, etc.
Select the appropriate coverage as needed and provide the essential data about workers’ compensation on the appropriate screens.
Control the electronic keyboard
Use the notes function to record prepayments when appropriate.
Whenever necessary, get the patient’s medical record number.
As required, order Health Plan cards.
Collect fees and copayments. Let patients know what payment methods are available.
Create the necessary encounter forms in accordance with procedure either manually or electronically if the system is down.
After the check-in process is complete, direct patients to the proper area.
Use the checkout systems or manual visit records if the systems are down to check out patients while adhering to checkout regulations and procedures.
When registering exception-type patients, such as non-members, members of out-of-area health plans, Medicare, Media-Cal, and industrial patients, follow the proper processes.
Begin and finish all necessary paperwork as per policy for all appointments.
Using the consultation/referral system to keep track of referrals for specialized treatment as necessary in the areas where this duty currently falls under the purview of the person in this classification. If this duty is not already a component of an existing job, it cannot be added to the LMP without a formal agreement.
Show understanding of and use of Patient Administration Appointment Registration (PARRS).
Keep the patient will-call box full, if necessary.
As necessary, communicate with the clinical and administrative staff.
handling, balancing, and depositing cash
Follow the Cash Handling Responsibility Agreement when handling money.
Follow all relevant cash handling guidelines and regulations (see reference list)
The designated registration agent is in charge of maintaining the security of all change money, all income accrued during the shift, all allocated revenue documentation, and the cash control keys are all assigned.
Acquire, ensure, and secure enough denominations to serve as change.
In accordance with the Cash Handling Responsibility Agreement, reconcile shift and deposit money.
Use the proper techniques to record and report discrepancies.
aiming for successful operational results.
Make any appropriate patient orders or sales, including but not limited to workers’ compensation, Medi-Cal, Medicare, etc.
When applicable, use remark areas to record refunds, write-offs, and unique situations.
Show understanding of and use of the Optical Eligibility Verification System (OEVS), Patient Administration Appointment Registration (PARRS), Kaiser Permanente Foundation Systems (KPFS), and Optical Point of Sale System (OPOS).
As necessary, communicate with the employees of the Regional Optical Services and Medical Center departments.
as necessary, and complete contact lens reorders.
carry out additional tasks as needed.
In accordance with operating requirements, must be capable of traveling to all other locations within a 50-mile radius.
Must be able and ready to work up to 40 additional hours per week as needed.
Hours are subject to change at any time.
6 months work experience. One year of recent cash handling and cash reconciliation required.
- High School Diploma/GED.
- Basic knowledge and use of computer and computer keyboard
- Passing of a PC skills assessment
- Ability to read and follow instructions, short correspondence, and memos.
- Communicate with health care providers, staff, patients and visitors.
- Professional phone etiquette
- Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
- Knowledge of computer and computer keyboard.
- Must be willing to work in a Labor Management Partnership environment.
- Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers – West) Cash Handling Responsibility Agreement.
- Proven communication skills with health care providers, staff, patients and visitors, both verbal and written, required.
- Demonstrated ability to handle heavy telephone volume in a prompt and courteous manner, required.
- Type 35 wpm
- One year experience within the last 2 years in basic computer skills preferred.
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