Communication Operator

Communication Operation

Communication Operator

Communication Operator

Primary Location Fremont, California

Job Number 1145886

Date posted 02/02/2023


Job Summary:

Receives incoming calls under direct supervision, initials emergency call notifications, pages medical center staff as needed, and keeps various records as needed.

Significant Duties:

Establishes and maintains cordial, cooperative relationships with the general public, patients, and other staff members by adhering to established policies and procedures.

By exhibiting talents that are compatible with the company's goal of delivering exceptional customer relations and high-quality service, the candidate promotes, ensures, and enhances customer services to internal and external clients.

receives incoming calls and routes them to the proper stations.

Staff at the medical center pages.

Answers callers' questions about the patient's condition and other informational inquiries.

broadcasts pertinent and essential messages. acts as the primary point of contact for all internal emergencies (i.e., Code Red and Code Blue). logs events or stores them in an online database.

performs a variety of clerical tasks, including mailings, distributing pamphlets, and listing on-call and beeper staff.

Requests for telephone equipment maintenance are logged and handled. Inform the appropriate staff members about equipment problems.

other corresponding tasks as needed.

  • Supervisory Responsibilities:  This job has no supervisory responsibilities.


Read also employees expected conduct for this job


Basic Qualifications:


  • Minimum one (1) year of multi-line telephone experience.


  • High School Diploma/GED.

License, Certification, Registration

  • N/A


Additional Requirements:

  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.

  • Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.

  • Must be willing to work in a Labor Management Partnership environment.

  • Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

  • Must pass typing test of 25WPM.


Preferred Qualifications:

  • N/A

Primary Location: California,Fremont,Fremont Hospital

Scheduled Weekly Hours: 1

Shift: Evening

Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun

Working Hours Start: 12:01 AM

Working Hours End: 11:59 PM

Job Schedule: Call-in/On-Call

Job Type: Standard

Employee Status: Regular

Employee Group/Union Affiliation: A04|OPEIU|Local 29

Job Level: Entry Level

Department: Fremont Hospital – MedFac-Communications – 0201

Pay Range: $30.28 – $31.85

Travel: No


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