Establishes relationships with cross-functional stakeholders while advancing projects by sharing knowledge and offering guidance to others. Provides actionable feedback to others, including upward input to leadership, and coaches younger team members. Listens to, responds to, seeks out, and addresses performance comments. demonstrates self-leadership; develops and implements strategies to take advantage of strengths and fill up any gaps; and has influence over team members within the designated team or unit. adapts to conflicting expectations and brand-new obligations; changes, difficulties, and criticism are accepted and used to improve. exemplifies cooperation between and among teams.
Applying in-depth knowledge of the subject, carries out or supervises business-specific tasks; encourages adherence to all rules and regulations. Working with both internal and external partners, you may develop and implement procedures and techniques, solve difficult challenges, and escalate high-priority risks or issues as necessary. You can also track your progress and outcomes. Creates work schedules to fulfill deadlines and corporate priorities; organizes and delegate resources to achieve organizational objectives. recognizes and takes advantage of chances for improvement, evaluates suggestions, and influences others to complete project duties.
Serves as a lead consultant to ensure that diverse stakeholders are aligned, supportive, and coordinated to drive the implementation of successful business initiatives and projects across multiple functional tracks or complex workstreams by identifying and ensuring appropriate stakeholders are represented and included; developing relationships and alliances with key stakeholder teams, third-party vendors, and senior management; working with stakeholders to develop goals and Prioritizing deliverables; addressing the involvement of business processes (e.g., project change management, communication); facilitating decisions required for the delivery of business initiatives; communicating with stakeholders and resolving difficult problems while maintaining an independent perspective; and delivering formal presentations and reports to executive level audiences.
Utilizing various business requirements gathering methodologies to identify business, functional, and non-functional requirements, leading and supervising the development and documentation of complex or specialized business, process, or system solutions that may span multiple business domains, develops requirements for these solutions, or manages a team of consultants who do so.
By retaining a thorough awareness of how current processes affect company operations across several domains, one contributes expertise and drives the creation and execution of business initiatives, systems, and/or processes to a desired future state; determining the operational impact of requirements on upstream and downstream solution components; mapping current state against future state procedures; In addition to identifying and validating value gaps and opportunities for process improvements or efficiencies, senior management and business stakeholders can benefit from options and recommendations on how to integrate solutions and deliverables with current systems and business processes across regions or domains.
Establishes business success by defining, developing, and evaluating performance metrics, standards, and methods; collaborating with senior stakeholders, often with conflicting/opposing objectives, to ensure cohesive and reachable metrics; adjusting strategic plans and performance metrics as necessary; and managing complex initiatives or portfolios to achieve organizational objectives.
Leads the ongoing improvement and innovation of consulting practices, standards, and methods across KP; acts as a leading advocate for continuous learning and professional development; keeps up with the most recent industry practices, standards, and benchmarks; participates in and presents at roadshows, conferences, and speaking engagements; giving training and direction to stakeholders as necessary, acting as an advocate to ensure that continuous learning and development is supported as a people strategy, and offering continuing coaching to foster a continuous improvement attitude and develop capabilities that produce outcomes.
Coordinates stakeholder contacts, builds teams according to project requirements and team member strengths, consults on the development, analysis, and management of project plans, coordinates project schedules and resource forecasts, proactively monitors and identifies project or business initiative risks, issues, and trigger events, develops mitigation plans and strategies, and resolves or escalates risks or issues as necessary.
Leads change management activities related to business initiatives by involving stakeholders to gain support and buy-in for changes, collaborating with senior management, project champions, and process owners to communicate how improvement initiatives align with business objectives, determining the best change management method and approach, and making sure stakeholders adopt a change management mindset, understand the intent and purpose of change, and promote it within their organizations.
Performs complex data analyses to support business initiatives. This is done by choosing the best data analysis tools and strategy to evaluate business performance, choosing the best data collection and analysis techniques (such as process observation, hard data, etc.), defining data requirements and securing customer agreements, including customer requirements as necessary, performing advanced analyses and carrying out experimental tests to determine the efficacy of business solutions, and more.
Reviews vendor performance levels, ensures service level agreements are reached, manages vendor bills, and collaborates with Procurement and/or Legal to negotiate service level and/or scope of work agreements as necessary as part of participating in vendor management. Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.
- Minimum two (2) years experience in a leadership role with or without direct reports.
- Bachelors degree from an accredited college or university and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum ten (10) years experience in consulting, project management, data analytics, operations or a directly related field.
- Three (3) years experience working with advanced Excel functions including, formulas, pivot tables, vlookup, macros, etc.
- Three (3) years experience delivering presentations to senior management..
- Three (3) years experience in change management.
- Three (3) years project management experience.
- Three (3) years facilitating meetings with work teams or management.
- Three (3) years of experience working with advanced PowerPoint features.
- Three (3) years of experience working with data visualization tools (e.g., Tableau, Power BI).
- Three (3) years of experience developing and delivering executive communications.
- Three (3) years experience in human-centered design.
- Three (3) years of externally facing sales experience.
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