• Customer Service:

demonstrates that they are receptive to others' needs by acting professionally toward members and coworkers and fostering a positive departmental image, as shown by: Their willingness to take the initiative to address member issues.
taking care of a lot of member contacts.
addressing client issues in a constructive manner.
offering sympathetic assistance.
coworkers with consideration and respect.
encouraging positive thought and cooperation.
determines how cultural diversity and lifestyle choices affect a patient's illness and adjusts for such variances.
demonstrates competence and comprehension of all receptionist and cashier responsibilities as well as the department's general operating operations.
obeys departmental and regional radiation safety regulations.

Age-Specific Criteria.
Neonatal.
Pediatric.
Adolescent.
Adult
Pediatrics.

technical parameters in accordance with the needs of the research and the patient's physical development.
varies patient placement strategies in accordance with the patient's physical and mental capabilities.
To prevent harm or excessive radiation exposure, exercise extra caution when handling, positioning, and/or restraint geriatric patients and newborns.
Utilizes OPAS to schedule patient appointments by phone, mail, or in person, demonstrating competency and understanding of the department's general operational function.
shows proficiency using real-time and portable diagnostic ultrasound technology to produce high-quality images.
consistently makes the right technical decisions in light of the needs of the investigation, the patient's age, and body type.
Consistently chooses transducers and equipment settings in accordance with departmental guidelines and patient bodies.

correctly and consistently processes hard copy photos with the aid of automation.
appropriately and regularly adhere to specific infection control procedures related to ultrasound imaging (e.g., cold sterilization of probes, use of condoms on endocavity probes, etc.).
regularly adjusts the transducer to produce the required pictures.

good clinical judgment is used.
consults the radiologist or another clinician to get clarification on the orders.
according to the patient's situation, choose alternative or extra viewpoints.
doesn't try to administer an exam in any situation where it can't be done correctly or safely.
consistently exhibits the capacity to distinguish between anatomically normal and pathological structures.

accurately, completely, and promptly records clinical activity.
accurately fills out and signs the Radiology Processing Record and the standard consultation form after each operation.
regularly records a patient's medical history in relation to any previous operations, pregnancies, and other disorders that can alter the ultrasound imaging of internal organs.
Additional Lead DMS Performance Standards.
gives allocated personnel effective functional direction.
The right tasks are consistently given to the personnel so that exams can be completed on time.
regularly gives management quick feedback regarding operational challenges and personnel matters.
Effectively communicates with other departments to foster good departmental relationships.
The resolution of operational issues within the department demonstrates ingenuity and organizational abilities.

• Organizational Rules, Policies and Procedures:

Observes all applicable regional, medical center, and department policies and procedures.

• Quality of Service:

upholds the standards of conduct set out by the profession to improve service quality.
immediately and politely welcomes new members, making eye contact and speaking in a cheerful tone.
explains to patients the cause of any delays or impending delays in their service.
follows the Patient's Bill of Rights when treating every patient.
exclusively has business-related chats while waiting for services for members.

• Communication:

Demonstrates good communication skills.

Communicates verbally in a clear and concise manner.

Demonstrates courteous and appropriate telephone skills.

Speaks English in the presence of patients except as required to interpret for non English speaking patients.

In writing, communicates accurately, completely, and legibly, and routes such communication appropriately and in a timely manner.

• Professional Maturity:

Demonstrates professional maturity in all interactions with patient and staff.

Strives to maintain good working relationships and rapport with patients, other members of the department and the health care team.

Is flexible and cooperative about schedule changes made to maximize productivity and efficiency.

Responds appropriately to constructive criticism from supervisors and peers.

Functions independently within defined scope of position.

• Productivity:

Meets productivity norms achieved by peers within the department or the Region.

• Equipment, Supplies and Work Area:

Maintains equipment, supplies and work area in accordance with department guidelines.

Keeps equipment and work area clean at all times.

Routinely handles equipment with care to avoid damage.

Reports equipment malfunctions to supervisory staff promptly.

Reports to Assistant Director, Diagnostic Imaging.

Assume other activities and responsibilities from time to time as directed.