Description:

• Service patients, members, and visitors; acknowledges them in a prompt, courteous, and professional manner.
• Operates current office equipment & other cash-related equipment; assures all equipment in cashiering area is operating in an acceptable manner; assesses the status of equipment malfunctions; resolves when appropriate; reports any unresolved problems appropriately and notifies lead or supervisor.
• Serves as a clerical resource and contact person to staff as appropriate; collaborates with the team to ascertain and coordinate the team and individual concerns and issues; collaborates and assists with team, leadership, and other committees as appropriate to design, plan, coordinate, and implement process improvements; identifies and resolves issues around improvement as appropriate; recommends ideas and suggestions to improve the operation of the area.
• Receives incoming and intra-office calls; ascertains need; directs to proper individual or location; takes messages; provides limited non-confidential information; maintains contact with other facilities and support departments. resolves basic problems; assists with difficult problems when necessary; refers to lead/supervisor after all appropriate alternatives are exhausted; notifies supervisor of process problems/issues that need attention; assists with patient complaints; collaborates with lead/supervisor to develop operational strategies.
• Performs a variety of duties pertaining to patient appointments; ascertains patient’s need for routine appointments and schedules appointments according to need or under the direction of medical staff; refers to medical staff as appropriate; completes appointment process; enters/updates pertinent patient appointment and registration data in computer; verifies patients’ insurance eligibility; captures appropriate guarantor and coverage information as appropriate; provides accurate information to enable accurate collections of funds; notifies members of rescheduled or canceled appointments; compiles data and information for special and routine reports, studies and statistics as requested.
• Ensures departmental and organizational quality-of-service standards are upheld; collaborates with the lead or supervisor to identify any obstacles that might be standing in the way of standards upholding. Requests or requisitions materials or supplies; ensures adequate inventory; confirms that all office equipment in the area is operating satisfactorily; reports malfunctions to the appropriate party; follow the proper procedure for repair within the scope of authority; implements corrective measures, enhancements, or modifications as directed.