Primary Location San Jose, California
Job Number 1077231
Date posted 01/13/2023
check-in, check-out, and reception (where applicable)
Greet and assist newly arrived patients
Observe the proper patient check-in/registration policies and procedures.
Verify and/or update all demographic data, such as preferred language and personal physician.
working understanding of the various forms of health plan coverage, such as traditional, deductible, etc.
Use the check-in systems or manual visit records when the systems are down to check patients in while adhering to the policies and procedures for check-in.
Using the benefit display, determine the patient’s membership and benefits.
Create accounts as needed, such as (but not limited to) confidential, workers compensation, etc.
Select the appropriate coverage as needed and provide the essential data about workers’ compensation on the appropriate screens.
Control the electronic inbox
Use the notes function to record prepayments when appropriate.
Whenever necessary, get the patient’s medical record number.
As required, order Health Plan cards.
Collect fees and copayments. Let patients know what payment methods are available.
Create the necessary encounter forms in accordance with procedure either manually or electronically if the system is down.
After the check-in process is complete, direct patients to the proper area.
Use the checkout systems or manual visit records if the systems are down to check out patients while adhering to checkout regulations and procedures.
When registering exception-type patients, such as non-members, members of out-of-area health plans, Medicare, Media-Cal, and industrial patients, follow the proper processes.
Supporting patients by:
Co-pays and applicable fees explained
providing instructions to the facility
directing inquiries about further information to other administrative divisions and services, such as Member Services, Medical Secretaries, and Business Office.
initiating and finishing the necessary forms, such as the Patient Financial Responsibility and Information Release forms, as required.
using the consultation/referral system to keep track of referrals for specialized treatment as necessary in the areas where this duty currently falls under the purview of the person in this classification. If this duty is not already a component of an existing job, it cannot be added to the LMP without a formal agreement.
Show understanding of and use of Patient Administration Appointment Registration (PARRS).
Keep the patient will-call box full, if necessary.
As necessary, communicate with the clinical and administrative staff.
handling, balancing, and depositing cash
Organize your cash handling in accordance with the Cash Handling Responsibility Agreement.
Observe all applicable cash handling rules and regulations (see reference list)
All income gathered during the shift, all assigned revenue documentation, and all keys assigned for cash management must be kept in a secure location by the registration designee.
Obtain, secure, and make sure there are enough denominations to offer change.
Adjust shift and deposit money in accordance with the Cash Handling Responsibility Agreement.
Follow the right processes while recording and notifying inconsistencies.
working to achieve successful operational results.
6 months work experience.
- High School Diploma/GED.
- Basic knowledge and use of computer and computer keyboard
- Passing of a PC skills assessment
- Ability to read and follow instructions, short correspondence, and memos.
- Communicate with health care providers, staff, patients and visitors.
- Professional phone etiquette
- Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
- Knowledge of computer and computer keyboard.
- Must be willing to work in a Labor Management Partnership environment.
- Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers – West) Cash Handling Responsibility Agreement.
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