Supervisor PBS Collections
Supervisor PBS Collections
oversees the collecting department overall, contributes to, and assures the timely and proper collection of all relevant funds for PBS.
establishes and maintains a competent, driven, and qualified workforce, including employee discipline, counseling, coaching, guidance, training, termination, and personnel issue resolution.
performs staff performance reviews.
Maintains communication between the collection teams and the PBS teams for the service region while monitoring and evaluating collection performance relative to cash performance targets by collector, payer category, medical facility, and division.
finds and creates fresh goods and services to improve recoveries.
communicates updated policies and details to all parties involved.
makes sure that accounts receivable are effectively managed financially, including tracking finances and analyzing financial recoveries and performance.
Plans and executes departmental initiatives and systems that offer financial issue analysis help.
allows changes, write-offs, and refunds up to a certain limit.
Provides business function areas with consulting expertise and plans and conducts the necessary training as determined by a variety of sources or by externally mandated standards; keeps up with all regulatory changes and requirements; implements and notifies staff in departments and service areas within PBS of changes.
Ensures that industrial, TPL, COB, commercial insurance, Medi-Cal, outpatient Medicare, and self-pay accounts are processed promptly, accurately, and in compliance with best practices, established process flows and procedures, as well as any applicable laws and regulations.
accountable for North and/or South cost centers’ payroll and non-payroll expenditures.
combines efforts with the appropriate division and facility staff to resolve complaints.
Address complicated situations involving members, patients, insurance providers, lawyers, and KP staff and, if necessary, follow up with a written answer.
performs hiring, counseling, reprimanding, and performance reviews for hourly employees.
- Minimum three (3) years of experience leading, managing or supervising staff, preferably in a healthcare environment.
- Bachelor’s degree required, OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
- Collection Management experience in a health care setting.
- Familiarity with specific lines of business (e.g. billing, collections, governmental programs, etc).
- Knowledge of applicable state and federal regulations related to billing and collections.
- Knowledge in budgeting and accounting principles and of personnel/labor laws and regulations.
- Knowledge of systems requirement development and user acceptance testing.
- Excellent negotiating and analytical skills.
- Demonstrated interpersonal skills in dealing with employees and all levels of management. User knowledge of word processing and spreadsheet software and mainframe systems.
- Strong verbal and written communication skills and excellent presentation skills.
- Must be able to work in a Labor/Management Partnership environment.
- Knowledge and understanding of the relationship between management and union contracts and work within the parameters of the Labor management partnership are preferred.
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