Supervisor PBS Collections

By | January 17, 2023

Supervisor PBS Collections

Supervisor PBS Collections

Primary Location Pasadena, California
Job Number 1149452
Date posted 01/17/2023

Description:

Job Summary:
This role is accountable for the daily operations of the Collection Department to make sure they abide by company and industry standards under the direct supervision of the PBS Collections Manager. oversees the operations of the collection team staff aimed at maximizing income and promoting best practices for efficient collection. oversees the daily operations of the hourly personnel to achieve the greatest possible collection of all receivable income and other revenue. identifies problems with quality, gives management advice, and puts fixes into practice. builds a strong team by displaying team leadership, financial planning, work-plan development, and project management abilities. creates a strong focus on cooperation, outcomes, and strategic thinking within the Collections unit.

Significant Duties:

oversees the collecting department overall, contributes to, and assures the timely and proper collection of all relevant funds for PBS.

establishes and maintains a competent, driven, and qualified workforce, including employee discipline, counseling, coaching, guidance, training, termination, and personnel issue resolution.

performs staff performance reviews.

Maintains communication between the collection teams and the PBS teams for the service region while monitoring and evaluating collection performance relative to cash performance targets by collector, payer category, medical facility, and division.

finds and creates fresh goods and services to improve recoveries.

communicates updated policies and details to all parties involved.

makes sure that accounts receivable are effectively managed financially, including tracking finances and analyzing financial recoveries and performance.
Plans and executes departmental initiatives and systems that offer financial issue analysis help.
allows changes, write-offs, and refunds up to a certain limit.
Provides business function areas with consulting expertise and plans and conducts the necessary training as determined by a variety of sources or by externally mandated standards; keeps up with all regulatory changes and requirements; implements and notifies staff in departments and service areas within PBS of changes.
Ensures that industrial, TPL, COB, commercial insurance, Medi-Cal, outpatient Medicare, and self-pay accounts are processed promptly, accurately, and in compliance with best practices, established process flows and procedures, as well as any applicable laws and regulations.

makes sure that accounts receivable are effectively managed financially, including tracking finances and analyzing financial recoveries and performance.

Plans and executes departmental initiatives and systems that offer financial issue analysis help.

allows changes, write-offs, and refunds up to a certain limit.

Provides business function areas with consulting expertise and plans and conducts the necessary training as determined by a variety of sources or by externally mandated standards; keeps up with all regulatory changes and requirements; implements and notifies staff in departments and service areas within PBS of changes.

Ensures that industrial, TPL, COB, commercial insurance, Medi-Cal, outpatient Medicare, and self-pay accounts are processed promptly, accurately, and in compliance with best practices, established process flows and procedures, as well as any applicable laws and regulations.

accountable for North and/or South cost centers’ payroll and non-payroll expenditures.

combines efforts with the appropriate division and facility staff to resolve complaints.

Address complicated situations involving members, patients, insurance providers, lawyers, and KP staff and, if necessary, follow up with a written answer.

performs hiring, counseling, reprimanding, and performance reviews for hourly employees.

 

Read also employees expected conduct for this job

 

Basic Qualifications:
Experience
  • Minimum three (3) years of experience leading, managing or supervising staff, preferably in a healthcare environment.
Education
  • Bachelor’s degree required, OR four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
License, Certification, Registration
  • N/A
Additional Requirements:
  • Collection Management experience in a health care setting.
  • Familiarity with specific lines of business (e.g. billing, collections, governmental programs, etc).
  • Knowledge of applicable state and federal regulations related to billing and collections.
  • Knowledge in budgeting and accounting principles and of personnel/labor laws and regulations.
  • Knowledge of systems requirement development and user acceptance testing.
  • Excellent negotiating and analytical skills.
  • Demonstrated interpersonal skills in dealing with employees and all levels of management. User knowledge of word processing and spreadsheet software and mainframe systems.
  • Strong verbal and written communication skills and excellent presentation skills.
  • Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
  • Knowledge and understanding of the relationship between management and union contracts and work within the parameters of the Labor management partnership are preferred.
Primary Location: California, Pasadena, East Annex – Parsons
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE| Non-Union Employee
Job Level: Team Leader/Supervisor
Department: Parsons East Annex – Payment Posting – 0808
Pay Range: $70000 – $90530
Travel: No

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