Clerk

Clerk

Primary Location Manhattan Beach, California

Job Number 1134691

Date posted 01/28/2023

Description:

Provides clerical support to the department under supervision. This includes typing a variety of correspondence and papers, ordering supplies, taking departmental phone calls, maintaining files, and serving as reception for specific sections.

Essential Purposes

– Upholds all applicable local, state, and federal laws as well as Kaiser Permanente’s policies and procedures.

– Handles a range of clerical tasks, such as staffing, scheduling, MD payroll, recording timesheets for employees, etc.

– Allows for phone reception.

– Receives and responds to messages.

– Aids subscribers in finding medical care.

– Forms that are finished and related to member services.

– Delivers instructions and information to members, families, and visitors as needed.

– Enters and retrieves member data using computers.

– Helps keep track of member appointments.
– Makes reservations.

– Participates as needed in Quality Improvement programs.

– Encourages quality of service by providing members and guests with resources.

– Places orders for and manages supplies and equipment.

– Supports the organization’s ideology and adheres to its policies and procedures.

– Use proper medical terminology, formatting, and acronyms.

– Format research and academic articles for publication.

– Produce charts and graphs.

– Gather and assemble total statistics and data.

– Finish worksheets by adding up the activities.

– Create tables with statistical data.

– Set and keep track of work priorities.

– Conduct routine desk audits to spot backlog issues.

– Provide allocated staff with practical guidance.

– Examine the given work for accuracy and thoroughness.

– Suggest modifications to the process.

– Instruct and acclimate new and less experienced staff.

– Act as a resource for coworkers by addressing their procedural inquiries and offering assistance with problem-solving.

– Take part in unique projects.

– Develops and maintains cordial, helpful relationships with the general public, patients, and other staff.

– By exhibiting abilities that are compatible with the organization’s goal of delivering exceptional customer relations and quality of service, promotes, assures, and enhances customer service to internal/external customers.

– Performs other related duties as required.

Read also employees expected conduct for this job